At Herbanicare, we aim to provide quality food supplement products and a reliable shopping experience. This policy explains our conditions for returns, replacements, cancellations, and refunds.
Due to the nature of food supplement products and hygiene considerations, opened, used, consumed, or tampered products may generally not be eligible for return.
A return or replacement may be considered if:
If your product arrives damaged, please contact us as soon as possible after delivery. We may request photographs or videos of the product, packaging, and shipping label for verification.
If you receive a product different from the product you ordered, please contact our customer support team with your order details. After verification, we may arrange a replacement or applicable refund.
For safety and hygiene reasons, opened, partially used, consumed, or tampered food supplement products may not be eligible for return or refund, except where required by applicable law or where a verified product issue is involved.
Customers may request cancellation before the order has been dispatched. Once an order has been shipped, cancellation may not be possible.
Once an eligible refund has been reviewed and approved, the refund will be processed through the original payment method or another suitable payment method.
The time required for the refund to appear in your account may depend on your bank, payment gateway, card issuer, or other payment service provider.
For return, replacement, cancellation, or refund assistance, please contact us with your order number and relevant details.
Phone: 8588021416
WhatsApp: 8368321416
Email: herbanicare@gmail.com